Privacy Policy
We respect your privacy. This policy explains what personal information we collect, why we collect it, and how we use and protect it. By using our website, you agree to the terms of this policy.
What we collect
We collect information you give us directly and information gathered automatically when you browse our site:
Name, email, phone, and shipping address (when you place an order or contact us)
Payment details (processed securely by our payment provider — we do not store card numbers)
Browsing behaviour, device type, and IP address (via cookies and analytics tools)
Marketing preferences and communications history
How we use it
To process and fulfil your orders
To send order confirmations and shipping updates
To send marketing emails (only with your consent — unsubscribe anytime)
To improve our website and personalise your experience
To comply with our legal obligations
Cookies
We use cookies to keep your cart working, understand how visitors use our site, and show relevant ads. You can manage cookie preferences in your browser settings, though some features may not work if cookies are disabled.
Who we share your information with
We do not sell your information. We share it only with trusted service providers who help us operate our business, including:
Payment processors (Shopify Payments, Stripe)
Shipping carriers for order delivery
Email marketing platforms (e.g. Klaviyo)
Analytics tools (e.g. Google Analytics, Meta Pixel)
All providers are contractually required to keep your information confidential. We may also disclose information where required by law.
Your rights
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent to marketing at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data security
We use SSL encryption and secure servers to protect your information. In the unlikely event of a data breach, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.
How long we keep your data
We retain order and transaction records for 7 years as required by Australian law. Marketing data is kept until you unsubscribe. You may request deletion of your account data at any time.
Third-party links
Our site may link to external websites. We are not responsible for their privacy practices and encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website constitutes acceptance of the updated policy.