Shipping & returns
Shipping
Domestic Shipping (Australia)
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Method
Estimated Delivery
Cost
Standard Shipping
3-7 business days
$7.95
Express Shipping
1-3 business days
$12.95
Free Standard Shipping
3-7 business days
Orders over $100
Delivery times are estimates only and may vary depending on your location. Remote and rural areas may experience longer delivery times.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your order every step of the way.
Returns & Exchanges
Change of Mind
Due to the nature of skincare products and for hygiene reasons, we do not accept returns or exchanges for change of mind. We encourage you to review all product details carefully before purchasing.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of receiving your order at hello@with-seoul.com with:
Your order number
A description of the issue
Photos of the damaged or faulty item
We will assess your claim and, where applicable, offer a replacement or store credit.
Incorrect Items
If you receive an incorrect item, please contact us within 7 days of delivery and we will arrange for the correct item to be sent to you at no additional cost.
Allergic Reactions
We strongly recommend reviewing the full ingredient list of each product before purchasing. If you experience an adverse reaction, discontinue use immediately and consult a healthcare professional. Please contact us so we can assist you further.
Contact Us
For any shipping or returns enquiries, please reach out to us at:
hello@with-seoul.com
95 Torrens Road, Brompton, Adelaide, South Australia, 5007